Refund and Returns Policy

Thank you for shopping with The Wellness Room Online.

We want you to be happy with your order. Please read our refund and returns policy before making a purchase.

Returns

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

To be eligible for a return, the item must be:

• Unused

• Unopened

• In its original packaging

• In the same condition that you received it

For hygiene and safety reasons, we cannot accept returns on opened or used skincare, body care, supplements, teas, or personal care products, unless the item is damaged or faulty.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with:

• Your order number

• Photos of the damaged or incorrect item

• A short explanation of the problem

We will review the issue and assist with a replacement, exchange, or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

Approved refunds will be processed to your original payment method or by bank transfer, depending on the payment method used.

Please allow a few business days for the refund to reflect.

Shipping Costs

Delivery fees are non-refundable unless the return is due to an error on our side or the product is damaged or faulty.

Customers are responsible for return delivery costs unless otherwise agreed.

Exchanges

Exchanges may be offered for damaged, faulty, or incorrect items, subject to stock availability.

Contact Us

For returns, refunds, or order issues, please contact us:

The Wellness Room Online
Email: zhannique@gmail.com
Phone: 060 638 6134